IMPLEMENTING THE CYCLE OF SUCCESS A CASE STUDY

  ACADEMIC READING TEST 2   BOOK CAMBRIDGE IELTS 2
       
  READING PASSAGE 1 20 C
    21 (industrial) training (schemes)
1 C 22 translation services
2 A 23 (part-time) language courses
3 C 24 (technical) glossaries
4 B 25 D
5 B 26 A
6 benchmarking    
7 (a range of) service delivery   READING PASSAGE 3
8 (performance) measures    
9 productivity 27 ii
10 (‘) Take Charge (‘) 28 i
11 feedback 29 v
12 employee(S’)/ staff 30 vi
13 30 days 31 D
    32 C
  READING PASSAGE 2 33 F
    34 G
14 major consequences 35 NO
15 surveys 36 YES
16 sales literature 37 NO
17 Eastern Europe/ Far East/ Russia/ Arab world/ Latin America/ French-speaking Africa 38 YES
18 C 39 NOT GIVEN
19 B 40 YES

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