EASTERN ENERGY ANSWER KEY

TEST A GENERAL TRAINING READING ANSWERS   BOOK CAMBRIDGE IELTS 7
READING PASSAGE 1
1 FALSE 21 their department
2 TRUE 22 (the) supervisor
3 NOT GIVEN 23 exempt employees
4 TRUE 24 Human Resources/HR
5 FALSE 25 prorated system
6 FALSE 26 Leave Request forms
7 TRUE 27 grace period
8 v    
9 vii   READING PASSAGE 3
10 ix  
11 ii 28 B
12 X 29 D
13 I 30 B
14 iii 31 C
    32 C
  READING PASSAGE 2 33 D
  34 E
15 image 35 F
16 Passing trade 36 I
17 access 37 FALSE
18 walls 38 TRUE
19 contract 39 NOT GIVEN
20 housing 40 FALSE

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GENERAL TRAINING READING TEST A

SECTION 1   QUESTION 1-14

Read the text below and answer Question 1-7

EASTERN ENERGY

 

We are here to help and provide you with personal advice on any matters connected with your bill or any other queries regarding your gas and electricity supply.

 

Moving home

Please give as much notice as possible if you are moving home, but at least 48 hours is required for us to make the necessary arrangements for your gas and electricity supply. Please telephone our 24-hour line on 01316 753219 with details of your move. In most cases we are happy to accept your meter reading on the day you move. Tell the new occupant that Eastern Energy supply the household, to ensure the service is not interrupted. Remember we can now supply electricity and gas at your new address, anywhere in the UK. If you do not contact us, you may be held responsible for the payment for electricity used after you have moved.

 Meter reading

Eastern Energy uses various types of meter ranging from the traditional dial meter to new technology digital display meters. Always read the meter from left to right. Ignoring any red dials. If you require assistance, contact our 24-hour line on 0600 7310310.

 Energy Efficiency Line

If you would like advice on the efficient use of energy, please call our Energy Efficiency Line on 09957626513. Please do not use this number for any other enquiries.

 Special services

Passwords-you can choose a password so that, whenever we visit you at home, you will know it is us. For more information, ring our helpline on 09957290290.

 Help and service

If you need help or advice with any issues, please contact us on 01316440188.

 Complaints

We hope you will never have a problem or cause to complain, if you do, please contact our complaints handing team at PO Box 220, Stanfield, and ST556GF OR TELEPHONE US ON 01316753270.

 Supply failure

If you experience any problems with electricity supply. Please call free on 0600783883624 hours a day, seven days a week.

 Question 1-7

Do the following statements agree with the information given in the text on page 104?

In boxes 1-7 on your answer sheet, write

TRUE                                             if the statement agrees with the information

FALSE                                            if the statement contradicts the information

NOT GIVEN                                 if there is no information on this

1     Customers should inform Eastern Energy of a change of address on arrival at                 their new home.

2     Customers are expected to read their own gas or electricity meters.

3     It is now cheaper to use gas rather than electricity as a form of heating.

4     Eastern Energy supplies energy to households throughout the country.

5     The Energy Efficiency Line also handles queries about energy supply.

6     All complaints about energy supply should be made by phone.

7     Customers are not charged for the call when they report a fault in supply.

 

Question 8-14

The text on page 107 has seven sections, A-G.

Choose the correct heading for each section from the list of heading below.

Write the correct number, i-x, in boxes 8-14 on your answer sheet.

 

List of Headings

 

i               Re-heating

ii             Foods with skins

iii            Keeping your oven clean

iv            Standing time

v              Rapid coking times

vi            Using a thermometer

vii           Small quantities of food

viii          Deep fat frying

ix            foods low in moisture

x              Liquids

 

   Section A

9     Section B

10    Section C

11     Section D

12     Section E

13     Section F

14     Section G

USING YOUR NEW MICROWAVE OVEN

SOME IMPORTANT POINTS TO NOTE

            As microwave cooking times are much shorter than other cooking times, it is essential that recommended cooking times are not exceeded without first checking the food.

            Take care when heating small amounts of food as these can easily burn, dry out or catch fire if cooking too long. Always set short cooking times and check the food frequently.

C             Take care when heating ‘dry’ foods, e.g. bread items, chocolate and pastries. These can easily burn or catch fire if cooked too long.

D             Some processed meats, such as sausages, have non-porous casings. These must be pierced by a fork before cooking, to prevent brushing. Whole fruit and vegetables should be similarly treated.

E              When heating soup, sauces and beverages in your microwave oven, heating beyond boiling point can occur without evidence of bobbing. Care should be taken not to overheat.

             When warming up food for a second time, it is essential that it is served ‘piping hot’ i.e. steam is being emitted from all parts and any sauce is bubbling. For foods that cannot be stirred, e.g. pizza, the center should be cut with a knife to test it is well heated through.

G             It is important for the safe operation of the oven that it is wiped out regularly. Use warm, soapy water, squeeze the cloth out well and use it to remove any grease or food from the interior. The oven should be unplugged during this process.

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